Technical Support Engineer

WHAT WE ARE LOOKING FOR

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers deploy and operate our product. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.  If you’re naturally a helper, enjoy assisting people and are able to explain technical details simply, we’d like to meet you.

WHAT YOU WILL DO

• Proactively monitoring customer environments and identifying problems and trends
• Receiving and triaging customer requests, identifying problems and providing immediate response
• Debug and analyze technical issues using logs and metrics
• Using support tools, email and chat applications to give clients quick answers. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals
• Coordinating with R&D (based in Israel) on a solution/patch/version that will be supplied to the customer and communicating the timeline to the customer
• Identifying problems with the support process and escalate them
• All team members are participating in an “On-Call” support rotation
  
  

REQUIREMENTS

• Minimum 2 years of experience as a Technical Support Engineer
• Experience with Linux based systems
• Experience with databases and knowledge of SQL
• Development experience in scripting languages such as Bash, PowerShell, Python, etc.
• Good interpersonal and customer care skills
• Logical thinker. Good analytical and problem-solving skills
• Good and accurate record keeping
• Ability to work under high pressure
• Self-­starter, autodidactic
• Team player
• Experience with Big Data platforms - advantage  
• Experience with Data Analytics tools (Power BI, Tableau..) - advantage
• Degree in a relevant field, like Computer Science, IT or Software Engineering - advantage
• Microsoft, Cisco, Linux or similar certification - advantage
  
  

ABOUT EQUALUM

Equalum's leading end-to-end, continuous data integration platform transforms, moves and integrates your data from anywhere, in any format, in real-time. Equalum is the only solution that natively supports all data integration use cases under one, unified platform with zero coding. Data across the organization is captured with reliability, accuracy and speed from a single pane of glass. Eliminate data silos as you replicate, stream or batch ETL / ELT your data easily using Equalum's drag and drop, no-code UI. The platform's best in class Change Data Capture capabilities and extensive CDC library provide next-gen, real-time stream processing. Equalum offers on-prem, SaaS or hybrid deployment in addition to end to end monitoring and alerting for immediate system health diagnostics.

POSITION LOCATION 

You will be joining our team in the US \ IL.